Government Banking Specialist

3 weeks ago

Little Rock, Arkansas, United States Bank OZK Full time
Job Purpose & Scope:

Supports daily operations of Government and Institutional Banking, including account opening, maintenance, and client support.

Key Responsibilities:
  1. Account Management: Opens and services new accounts, including CDARS/ICS, for GIB clients.
  2. Client Relationship Building: Cultivates professional relationships with customers, listening to their needs to provide exceptional service.
  3. Issue Resolution: Resolves customer concerns in a timely, professional, and positive manner, escalating issues as needed.
  4. Transaction Processing: Facilitates and processes account transactions accurately and efficiently to minimize errors and reduce fraud.
  5. Training and Development: Completes essential training and demonstrates enthusiasm for continuous learning and improvement.
  6. Wire Processing: Executes end-to-end incoming and outgoing wire processing for GIB according to policy and assists with approvals as needed.
  7. CD Management: Updates National Certificate of Deposit (CD) rates via Qwickrate/CD Rateline/listing services.
  8. CD List Maintenance: Maintains a list of CD deposits, including amounts, issuer, and maturity dates, and prepares all CD maturities and renewals.
  9. Brokered Deposit Management: Assists with monitoring and processing Brokered Deposit accounts.
  10. Quality Assurance: Performs Quality Assurance for Public Funds and new/renewed accounts after opening/maintenance.
  11. Qwickrate/CD Rateline Management: Reviews and approves new requests via Qwickrate/CD Rateline.
  12. Listing Services: Works closely with listing services.
  13. ICS/CDARs Account Setup: Assists with setting up and processing transactions for ICS/CDARs accounts.
  14. Operations Support: Works with Operations on wire transfer GL outages, Brokered deposit account balance issues/outages, exceptions, rates, and other tasks.
  15. Reporting: Prepares daily/weekly/monthly reporting as necessary.
  16. Transaction Tickets: Prepares transactions tickets for fees that cannot be processed online.
  17. Documentation: Prepares and scans documentation to Account Verification department.
  18. Account Files: Files new account documentation.
  19. Operational Risk: Assists with the support of identification and research of operational risk events and losses within the business unit.
  20. Attendance and Punctuality: Maintains good punctuality and attendance to work.
  21. Bank Policy: Follows Bank policy, procedures, and guidelines.
Requirements:
  1. Knowledge of Public Funds: Knowledge of public fund deposits, collateral requirements, and city, county, state, and federal laws related to public funds.
  2. Knowledge of Brokered Deposits: Knowledge of brokered, listing services, and other GIB deposit types and applicable laws and requirements.
  3. Communication Skills: Ability to effectively explain public funds, brokered, and other deposits solutions related to the wholesale deposits group.
  4. Verbal and Written Communication: Ability to communicate effectively both verbally and in writing.
  5. Teamwork and Independence: Ability to work effectively both independently and in a team environment.
  6. Supervision and Autonomy: Ability to work without close supervision.
  7. Integrity and Professionalism: Ability to display a high degree of integrity, trustworthiness, and professionalism at all times.
  8. Team Leadership: Ability to actively promote teamwork, lead by example, and take initiative to assist others.
  9. Customer Service: Ability to demonstrate excellent and effective customer service skills.
  10. Organization and Attention to Detail: Ability to organize work and maintain attention to detail.
  11. Accuracy and Timeliness: Ability to complete accurate, thorough, and timely work.
  12. Critical Thinking and Problem-Solving: Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.
  13. Flexibility and Adaptability: Ability to work effectively and demonstrate flexibility in a continually changing environment.
  14. Task Management: Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
  15. Computer Skills: Skill in using a computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Basic Qualifications:
  1. Education: High school diploma or equivalent, required.
  2. Experience: 2+ years of banking work experience with deposits, account opening, or treasury management experience, required.

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