Financial Operations Associate

7 days ago


Jacksonville, Florida, United States Social Finance Ltd Full time

About Social Finance Ltd

Social Finance Ltd is a dynamic and growing company.

Salary: $60,000 - $80,000 per year

Job Description

We are seeking a highly motivated Financial Operations Associate to join our team. The successful candidate will have the opportunity to gain hands-on experience in inbound member support, focusing on first-level issues and escalating complex cases to senior colleagues when necessary.

Key Responsibilities:

- Provide excellent customer service to members via phone, email, and chat

- Resolve common issues and escalate complex cases to senior colleagues as needed

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You should also be comfortable working in a collaborative team setting and be willing to learn and adapt quickly.

Benefits

We offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off. Our team is passionate about providing exceptional service to our members and we believe that our employees should receive the same level of care and respect.



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