Customer Service Director at The Chefs' Warehouse
5 days ago
The Chefs' Warehouse, a leading broadline food service distributor, is seeking an experienced Customer Service Manager to oversee customer satisfaction and staff management. As a key member of our team, you will be responsible for maintaining customer relationships, resolving issues, and implementing process improvements.
Responsibilities- Achieve customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing efficiency, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Maximize operational performance by providing front line customer solutions to challenges arising during the delivery process by leveraging the resources available. Resolving problems; overseeing the dissemination of advisories, warnings, and new techniques; detecting and diagnosing network problems.
We are looking for a candidate with excellent interpersonal skills and a collaborative management style. A demonstrated commitment to high professional ethical standards and a diverse workplace is essential. Other required skills include:
- Excellent people manager, open to direction and
- Collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization.
- Ability to look at situations from several points of view
- Persuasive with details and facts
- Delegate responsibilities effectively
A Bachelor's Degree in Business or related field and a minimum of 5 years of Customer Service Management experience in Call Center environment, Transportation or Retail are also required.
Competitive salary: $75,000 - $90,000 per year. Additional benefits include paid vacations, paid holidays, health, dental and medical benefits, weekly pay, life insurance, employee discounts for travel and events, 401k, and Employee Stock Purchase Plan. The Chefs' Warehouse is an Equal Opportunity Employer.
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