Operations Lead Analyst
4 weeks ago
The Product Management Advisor is responsible for supporting the Medicare Prescription Payment Program (M3P). This position will ensure responsibility of monitoring processes and triaging potential issues within these products. Assists in developing, documenting and analyzing the process and recommending process improvements.
Key Responsibilities:
1. Troubleshoot Client and Internal questions
2. Exhibit problem solving capabilities in a complex environment.
3. Makes specific recommendations with rationale to leadership.
4. Participate in cross-functional projects or work teams.
5. Work in third party software to resolve Election form and member check exceptions process
6. Manage internal oversight reporting requirements and delivery
7. Document policies and procedures
8. Manage cross-functional M3P projects and deliverables
9. Triage client eligibility issues
Requirements:
1. Strong organizational and communication skills. Ability to create processes and work instructions. Ability to manage multiple projects and under tight time frames. Ability to work well with all types of work styles. Ability to compose written communications for internal and external audiences. Proficient as a self-starter, detail oriented, and proactive
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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