Housekeeping Generalist

About Four Seasons Residence Club Aviara

Four Seasons Residence Club Aviara is a premier luxury resort located in Carlsbad, California, offering an unparalleled level of service and amenities to its guests. As a Housekeeping Generalist, you will play a vital role in ensuring the highest standards of cleanliness and hospitality are maintained throughout the resort.

Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Generalist to join our team. The successful candidate will be responsible for maintaining the cleanliness and organization of guest villas, as well as providing exceptional customer service to our guests. This is a full-time position that requires early mornings, days, evenings, weekends, and holidays.

Key Responsibilities

• Follow proper payroll, uniform, and key sign-out procedures
• Offer to assist owners/guests when requested
• Maintain a good working relationship with other employees
• Report any accident/incident immediately
• Conduct oneself in a professional manner at all times to reflect the high standards of Four Seasons
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries via the Four Seasons mobile app and chat
• Utilizes a variety of computer systems daily to communicate with internal staff and departments such as HotSOS, and Opera
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner
• Perform other tasks/projects as assigned by management

Requirements

• High school diploma or equivalent required
• Previous housekeeping experience preferred
• Ability to work a flexible schedule, including early mornings, days, evenings, weekends, and holidays
• Excellent communication and customer service skills
• Ability to lift up to 50 pounds and stand for long periods of time

What We Offer

• Hourly Rate: $24.50
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Four Seasons is an Equal Opportunity Employer

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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