Clinical Support Specialist

4 days ago


Bowie, Maryland, United States United Surgical Partners Full time

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care.

For more information, visit med.nyu.edu

Position Summary:

We are seeking a highly organized and detail-oriented Clinical Support Specialist to join our team in a part-time capacity. In this role, you will be responsible for providing front-desk support for clinical intake operations, ensuring seamless patient experiences.

Job Responsibilities:
  • Perform a variety of tasks to support clinical operations, including but not limited to typing routine materials, filing documents, and maintaining confidentiality.
  • Provide exceptional customer service by answering patient questions, addressing concerns, and referring complex issues to senior staff members.
  • Maintain accurate records, files, and databases to ensure efficient retrieval and management of patient information.
  • Assist with scheduling appointments, preparing daily schedules, and processing incoming and outgoing documents.
  • Coordinate patient check-in and check-out processes, collecting demographic data, and verifying insurance eligibility.
  • Refer patients to the Business Office Associate for assistance with insurance coverage or financial matters.
  • Develop and maintain cooperative relationships with healthcare professionals, nurses, and office staff to ensure a collaborative work environment.
  • Provide reception assistance, screening phone calls, and directing callers to appropriate individuals or areas.
Requirements:
  • A High School Diploma or equivalent.
  • Excellent organizational, interpersonal, and verbal and written communication skills.
  • Strong customer service orientation and ability to work efficiently in a team environment.
  • Bachelor's degree in a related field or equivalent experience preferred.
  • Intermediate knowledge of computer-based scheduling and appointment programs an asset.
Benefits:

NYU Grossman School of Medicine offers a comprehensive benefits package that includes competitive salary, paid time off, and access to leading-edge technology and resources. As an equal opportunity employer, we welcome diverse candidates who share our commitment to excellence and innovation in medical education, research, and patient care.

Salary: $45,000 - $55,000 per year (dependent on experience).



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