Patient Access Coordinator
3 weeks ago
As a Patient Access Representative at St. Luke's University Health Network, you will play a vital role in ensuring a seamless registration experience for our patients. This position requires excellent communication and interpersonal skills, as you will be interacting with patients, visitors, and hospital staff on a daily basis.
Key Responsibilities:
- Greets and directs patients and visitors, providing friendly and courteous services at all times.
- Dispenses information and answers questions regarding the facility and its services.
- Communicates effectively with all departments to meet customer needs.
- Answers the telephone in a timely manner, assists and/or directs the caller to the appropriate person or department, and accurately records verbal orders.
- Accesses the Patient Management System and the Patient Tracking Board, accurately enters information necessary to begin the registration process.
- Accurately completes the registration process for any procedure/admission as outlined by the department's policy and procedure manual.
- Accurately records in the hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff.
- Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary.
- Maintains knowledge of current insurance regulations and policies. Responsible for contacting insurance companies to verify benefits when applicable.
- Verifies all insurance/self-pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.
- Responsible for identifying, collecting, and recording self-pay, or co-pay and/or deductibles when applicable prior to or at time of registration. Online posting of credit card payments.
- Responsible for accurate order entry for Lab, Dexa, Mammo or Radiology.
- Maintains a working knowledge of policies and procedures pertaining to registration.
- Demonstrates efficiency and familiarity with hospital systems including Pathways, Lab, PHS scheduler, Epic, Patient Management System, Precision, Patient Tracking Board, Navinet, PIM, and Microsoft Word.
- Obtains physician's Medical License #, NPI#, and UPIN# via appropriate websites and completes appropriate form for processing.
- Responsible for sign in registry for vendors and clergy, providing churches and clergy information when needed.
- Handles the training of Information Desk volunteers.
- Provides other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
- Provides St. Luke's Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system.
- Promptly resolves minor issues and informs manager, other department manager or nursing supervisor of any significant patient and visitor complaints.
Physical and Sensory Requirements:
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
Education:
High school graduate or equivalent required.
Training and Experience:
Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology.
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