Front Desk Ambassador

4 weeks ago


McLean, Virginia, United States PM Hotel Group Full time
Job Summary: We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at PM Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Key Responsibilities:
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate the front desk, handling guest check-ins, check-outs, and room assignments.
  • Manage cash and credit transactions, maintaining accuracy and attention to detail.
  • Stay up-to-date on local events, attractions, and services, sharing this knowledge with guests to enhance their stay.
  • Collaborate with other hotel staff to ensure seamless guest experiences.

Requirements: To be successful in this role, you will need a High School diploma (or equivalent) and preferably three to six months of related experience. You must be a people-person, able to interact with guests and team members in a polite and positive manner at all times. You will also need to be flexible, able to accommodate varying schedules including nights, weekends, and holidays. In exchange for your hard work and dedication, we offer excellent pay, hotel discounts, and the opportunity to be part of a growing hotel company.

About Us: PM Hotel Group is an equal opportunity employer, committed to providing a welcoming and inclusive environment for all employees and guests. We are passionate about delivering exceptional customer service and creating memorable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about hospitality, we encourage you to apply for this exciting opportunity.

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