Part Time Guest Services Representative

3 weeks ago


Boulder, Colorado, United States Stonebridge Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Efficiently and accurately process guest arrivals and departures, ensuring all necessary information is collected and documented.
  • Front Desk Operations: Manage the front desk area, maintaining a clean and organized environment, and ensuring all necessary supplies are available.
  • Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and amenities.
  • Cash Handling: Accurately handle cash, credit card transactions, and maintain a balanced cash drawer.
  • Switchboard Operations: Answer and direct phone calls, take messages, and ensure all calls are responded to in a timely manner.
  • Emergency Procedures: Know and follow emergency procedures, including fire evacuation and first aid.
Requirements
  • Education: One year certificate from college or technical school, or three to six months related experience and/or training.
  • Language: Ability to read, write, and speak English fluently.
  • Computer Skills: Basic knowledge of computer and POS system functions.
Work Environment

The work environment is indoor, with minimal to moderate noise levels. You may be exposed to cleaning chemicals throughout the shift.



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