Automotive Service Representative

1 day ago


Fort Myers, Florida, United States Monro, Inc. Full time
Transform Your Career with Monro, Inc.

In our pursuit of excellence, we're seeking a highly motivated Automotive Service Representative to join our team at Monro, Inc. This exciting role offers the perfect blend of sales, customer service, and technical skills to drive business growth and success.

About Us:
As one of the leading automotive service and tire dealers in the United States, Monro, Inc. is committed to delivering exceptional guest experiences through our people-first approach. Our 1,300+ auto repair shops and tire dealers across 32 states operate under 16 highly respected brands, united by our mission to bring guests the highest quality tire and auto service in the industry.

Your Role:
You will be responsible for providing superior guest care experiences, driving sales of automotive repair services and tires, and contributing to the growth of our business. As a key holder and manager on duty (MOD), you will serve as the first point of contact for guests on the phone and in-store, scheduling appointments, building trust, understanding needs, and presenting needed services following the Monro selling process.

Responsibilities:
- Successfully complete Monro's training program to execute the Monro selling process
- First point of contact for guests on the phone and in-store, engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services
- Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering
- Follow all policies and procedures related to cash, credit, check, refund, and return policies
- Work with the management team to react to guest service issues, guest complaints, and/or business opportunities
- Understand and effectively communicate all products and services Monro offers to guests
- Maintain an organized and neat guest waiting area

Requirements:
- High school diploma or equivalent required
- One (1) year of sales experience needed
- Strong verbal communication skills, able to accurately write sales work orders and explain services to guests
- Strong problem-solving skills
- Ability to work Days, Evenings, Weekends, Holidays

Benefits:
- Paid vacation and holidays for Full Time teammates
- 401k eligibility immediately upon hire
- Direct Deposit
- Employee Discounts
- Healthcare, Vision, and Dental for Full Time teammates
- Employee Access Perks
- Career Advancement Opportunities

Join Our Team:
We are an equal opportunity employer and offer a comprehensive benefits package, including competitive pay ($15.00 - $18 per hour, based on experience), paid time off, and professional development opportunities. If you have what it takes to deliver exceptional guest experiences and drive business growth, we encourage you to apply.

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