Application Support Manager

6 days ago


Denton, Texas, United States University of North Texas System Full time
About the Role

We are seeking a highly skilled Application Support Manager to join our Enrollment Systems team at the University of North Texas System. As a key member of our team, you will be responsible for designing and implementing required functionalities and customizations based on project requirements and strategic initiatives.

Key Responsibilities
  • Lead projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements.
  • Maintain data quality through ongoing data analysis, deduplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
  • Assist with vendor engagement, contract negotiations, and renewals in a timely manner.
  • Provide exemplary customer service by leading user support, account setup, security, access, and standards.
  • Identify and proactively address process gaps by recommending and implementing effective process changes.
  • Serve as the lead technical trainer for Enrollment Systems, consistently demonstrating excellence in training delivery, instructional design, and documentation.
  • Supervise, mentor, and guide junior developers and analysts, fostering a collaborative and knowledge-sharing environment.
Requirements
  • Bachelor's degree in computer science or related field and ten years of work experience in systems analysis and/or programming functions, or related field; or any equivalent combination of education, training and experience.
  • Strong understanding of all phases of the application development lifecycle and project management disciplines.
  • Must be self-directed and detail oriented.
  • Excellent organizational, teamwork, problem-solving, and communication skills.
Preferred Qualifications
  • Experience in higher education or a similar environment.
  • Knowledge of Salesforce, TargetX, and Informatica.
  • Supervisory experience.
About Us

The University of North Texas System is a comprehensive public research university system with a rich history of academic excellence and innovation. We are committed to providing a world-class education to our students and fostering a culture of excellence, curiosity, and innovation.



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