Logistics Claims Specialist

3 weeks ago


Shreveport, Louisiana, United States AFS Logistics Full time

Job Summary

The Claims Representative will be responsible for managing and resolving freight claims for AFS Logistics. This role requires strong communication and organizational skills, as well as the ability to analyze data and identify trends.

Key Responsibilities

  • File and manage LTL and Parcel freight claims, including freight, shortages, overages, and damages.
  • Deliver reliable service throughout the entire life cycle of each claim, including prompt contact and timely communication.
  • Assist with client and vendor damage claims.
  • Develop and grow effective relationships with clients, vendors, and internal business partners.
  • Update and maintain records.
  • Recognize and request appropriate inspection type based on the details of the loss and coordinate the appraisal process.
  • Maintain oversight of the repair process and ensure appropriate expense handling.
  • Manage and report weekly review of LTL carrier complaints.
  • Provide reports to support visibility to claims trends and opportunities to reduce issues.

Requirements

  • Excellent verbal and written communication skills.
  • Strong data entry and record keeping skills.
  • Ability to apply principles of logical thinking to a wide range of practical problems.
  • Strong organizational skills with accurate attention to detail.
  • Aptitude to spot trends in shipment data and detail.
  • Proficient in use of Microsoft Office Suite.

Education/Experience

  • High school diploma or GED.
  • Prior data entry experience preferred.


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