Childcare Associate

POSITION SUMMARY:

The Childcare Associate is responsible for delivering exceptional services to all members, guests, and program participants at the YMCA Maryland. The primary function of this role will be to engage with children and families in a safe and nurturing environment that fosters social, emotional, physical, cognitive, and creative development.

ESSENTIAL FUNCTIONS:

• Reports to work on time and receives communications and instructions from supervisor or colleagues.
• Provides excellent services to members, guests, and program participants in the Y center, through email exchange, and on the phone.
• Builds meaningful relationships with members, guests, and program participants through positive and solution-driven interactions.
• Creates a safe, engaging, and nurturing environment for children by monitoring their actions, guiding them to activities, and communicating effectively with parents/guardians.
• Maintains a clean and disinfected environment for children's safety and completes proper paperwork, including sign-in/out processes, behavior reports, and incident reports.
• Demonstrates an understanding of youth development stages and works effectively with children of various ages.
• Adheres to YMCA policies, guidelines, rules, and best practices with positive interaction.
• Handles conflict, concerns, member frustrations, and unusual center situations while promoting quality experiences and engagement within programs, services, and activities.
• Promotes a professional image, maintains a clean and safe environment, and focuses on providing exceptional customer service.
• Works with diverse populations, including all ages, genders, and sexual orientations, and attends meetings as assigned.
• Incorporates the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility, and adheres to the YMCA Code of Conduct.
• Communicates the YMCA mission and objectives to the community and assists in other areas as assigned.

Estimated Salary Range: $40,000 - $55,000 per year, depending on experience and qualifications.