Intake Specialist

6 days ago


CA United States International Children Assistance Network Full time
Job Summary

We are seeking a highly organized and detail-oriented Intake Specialist to support our Homelessness Prevention System (HPS) Program at International Children Assistance Network (ICAN). As the first point of contact for potential clients, you will guide them through a screening process to determine eligibility for HPS and assist with the completion of initial applications and addendums.

Key Responsibilities
  • Conduct client outreach and establish relationships with community support agencies
  • Prescreen and assess potential clients to determine eligibility for HPS
  • Collect and verify eligibility documents and explain program guidelines to clients
  • Manage client records and data, including entering information into our database and preparing case files for Case Managers
  • Stay informed of community resources available for HPS clients and provide referrals as needed
Requirements
  • Minimum 1 year of experience in social services or a related field
  • Strong organizational skills and ability to work with little direct supervision
  • Strong communication skills and ability to deliver difficult messages with compassion
  • Ability to thrive in a fast-paced environment and maintain a positive, solution-oriented approach
  • Computer skills, including proficiency in MS Word, Excel, and Google Suite
Preferred Qualifications
  • Bilingual and bicultural in English/Spanish or English/Vietnamese
  • Four-year degree in social work or related field
  • Experience working with persons from diverse ethnic and cultural backgrounds who are economically disadvantaged
Benefits
  • Salary commensurate with experience
  • 100% employer-funded comprehensive medical, dental, and vision coverage
  • 15 PTO days and 12 paid holidays
  • 403(b) Retirement Plan
  • Significant opportunities for professional development and growth

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