Front Desk Representative

3 weeks ago

Lone Tree Douglas County CO, United States Stonebridge Companies Full time
Job Title: Front Desk Agent

At Stonebridge Companies, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the primary point of contact for all guests throughout their stay, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Operate the front desk according to standard operating procedures and provide exceptional guest service.
  • Manage the reservation system, check-in and checkout process, and credit card system with accuracy and efficiency.
  • Check registration cards for completeness, accuracy, and legibility.
  • Maintain accurate cash sheets and balance the cash drawer.
  • Operate the switchboard, disperse calls, and take guest messages with accuracy.
  • Know emergency procedures and respond accordingly.
  • Provide knowledge of hotel promotions, room rates, and amenities to guests.
  • Complete daily reports, audits, and correspondences as required.
  • Keep the lobby and office area clean and tidy at all times.
  • Set wake-up calls as needed.
  • Prepare room status sheets for housekeeping and update them as guests check out or leave for the day.
  • Take and confirm credit cards for validity and acceptability.
  • Lock and secure the area when leaving the front desk, even for a moment.
  • Create incident reports for guest injuries or issues when required.
  • Answer all calls within three rings and respond in a scripted manner.
  • Take and record reservations with accuracy and confirm as requested.
  • Resolve guest complaints in a professional and courteous manner.
  • Maintain regular attendance, be consistently on time, and observe prescribed work, break, and meal periods in compliance with standards.
  • Maintain high standards of personal appearance and grooming, adhering to the dress code.
  • Perform any other duties as requested by the supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.

Desired Competencies, Work Skills, and Knowledge:
  • Demonstrate a high quality of work by being accurate, thorough, and providing excellent service to clients and customers.
  • Meet or exceed productivity standards by producing adequate volume of work efficiently within a specific time.
  • Demonstrate excellent customer service skills by responding to requests for service and assistance, soliciting customer feedback, and providing high-quality service to both internal and external customers.
  • Demonstrate initiative by asking for and offering help when needed, including appropriate people in decision-making, and taking responsibility for own actions.

At Stonebridge Companies, we are committed to providing equal employment opportunities to all associates and applicants, regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.

We are an equal opportunity employer and welcome applications from qualified individuals who share our values and commitment to excellence.

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