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Customer Service Lead

4 weeks ago

Urbandale, Iowa, United States Burlington Full time

Customer Service Lead Role

At Burlington, we're looking for a talented Customer Service Lead to join our team. As a key member of our store team, you'll be responsible for leading day-to-day customer service initiatives and inspiring your colleagues to provide exceptional customer service.

Key Responsibilities:

  • Lead customer service initiatives and motivate colleagues to deliver exceptional service
  • Ensure a customer-first focus is a top priority
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys
  • Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions

Requirements:

  • Strong leadership skills and a friendly, outgoing demeanor
  • Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays
  • Competitive wage and flexible hours
  • Associate discount and potential eligibility for benefits package

About Burlington:

We're a rapidly growing brand that provides a variety of training and development opportunities for our associates. Our store teams work hard and have fun together, and we're committed to making a difference in the lives of our customers, colleagues, and communities.