Customer Service Leader
4 days ago
Kimbrell's Furniture is a leading family-owned furniture retailer with over 100 years of experience in providing exceptional customer service and quality merchandise.
We are seeking a highly motivated and enthusiastic Customer Service Leader to join our Management Team. As a key member of our team, you will be responsible for communicating directly with customers, resolving their debts, and collecting payments.
This role requires a high level of professionalism, customer service skills, persuasion, and negotiation abilities. You should also have a mind for problem-solving to work with customers effectively.
Responsibilities:- Interact with customers diligently, courteously, and professionally while collecting payments.
- Have good knowledge of cash management procedures and best practices, ability to handle transactions accurately and responsibly.
- Follow set strategies for collection procedures.
- Monitor accounts to identify outstanding debts.
- Ability to gather and verify customer's personal and credit information.
- Rretain customer loyalty while initiating processes for collection of payments.
- Maintain and update record of customers from whom collections are made.
- Proven experience in similar roles.
- Cooperation and ability to work in a team setting is vital for this position.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Patience and ability to manage stressful work situations.
- Excellent communication skills (written and oral).
- Problem-solving skills.
- High school diploma is required.
The estimated salary for this role is $17.00 - $20.00 per hour.
We offer a range of benefits, including paid time off, health insurance, dental insurance, vision insurance, and a 401(k) plan.
Kimbrell's Furniture is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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