Mental Health Support Specialist

3 weeks ago


Fort Worth, Texas, United States MHMR Tarrant Full time

Job Summary: We are seeking a highly skilled and compassionate Patient Service Coordinator to join our team at MHMR Tarrant. As a key member of our Adult Behavioral Health team, you will provide exceptional customer service, administrative support, and ensure the smooth operation of our clinics.

Key Responsibilities:

  • Offer excellent customer service at the front desk of our designated clinic.
  • Answer phone calls and transfer calls to appropriate staff and departments within the agency.
  • Ensure patient educational material is stocked and readily available.
  • Accept, scan, and/or route patient documents.

Requirements:

  • Applicable sections of Texas Administrative Code, Third Party Payer Requirements, MHMRTC Policies and Procedures, Mental Health Code, Medicaid Procedures, Compliance Plan, MHMRTC Employee Handbook, HIPPA, and applicable Federal standards.
  • Ability to develop and organize training materials.
  • Extensive contact with patients, family members, significant others, agency staff, service providers, practitioners, and anyone else who may enter the lobby of our clinics or call the clinics.

What We Offer:

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • Paid vacation and holidays; varied flexible work environment locations
  • Annual tuition reimbursement program
  • Professional development programs and training


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