IT Project Coordinator
7 days ago
We are a global IT solution provider with a proven track record of success in delivering best-of-breed technology solutions to enterprises of all sizes.
Salary and BenefitsThe salary for this position is estimated to be around $60,000 - $80,000 per year, depending on experience and qualifications. We also offer a range of benefits, including flexible working hours, professional development opportunities, and a competitive bonus structure.
Job DescriptionThis is an exciting opportunity to join our team as an IT Project Coordinator. In this role, you will provide first/second level contact and problem resolution for customer issues, work with third-party vendors to remediate complex AV issues, and maintain ticket updates for all reported incidents. You will also install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
You should have basic knowledge of Mac operating system, to support Apple PC users. Additionally, you will install, upgrade, support and troubleshoot printers, computer hardware, perform general preventative maintenance tasks on computers, laptops, printers, and performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
You will use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. This role requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Required Skills and Qualifications- Bachelor's degree or equivalent in Computer Science or related field.
- CompTIA A+, Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting, and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
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