Service Excellence Technician

4 days ago


Schaumburg, Illinois, United States Canon Solutions America, Inc. Full time
Job Summary

We are seeking a Service Excellence Technician to deliver exceptional experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

About the Role

This position is accountable for:

  • Reporting product failure trends and serviceability issues, ensuring accurate information and record keeping.
  • Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
  • Maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Showcasing strong customer communication and satisfaction skills.
  • Maintaining machine performance at a level that helps achieve overall metric targets.
About You: Required Skills and Qualifications

Please note: this is a customer-facing role requiring compliance with customer policies and protocols, including COVID-19 vaccination and other measures relating to COVID-IL. Requirements include:

  • Holding a High School diploma or equivalent experience.
  • Possessing a basic understanding of internet environments and successfully completing the 120-day introductory period and PDIF new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Required to take steps to obtain security and/or other clearances required by customers to enter premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Benefits

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more. A comprehensive list of benefits can be found on our website.

Estimate Salary Range

$65,000 - $85,000 per year based on location and qualifications.



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