Tactical Customer Service Associate II

1 week ago


Los Angeles, California, United States TJX Companies, Inc. Full time
{"title": "Customer Service Specialist - Loss Prevention", "content": "Join Our Team as a Customer Service Specialist - Loss Prevention

We are seeking a highly motivated and detail-oriented Customer Service Specialist - Loss Prevention to join our team at TJX Companies, Inc. As a Customer Service Specialist - Loss Prevention, you will play a critical role in maintaining a safe and secure shopping environment for our customers.

Key Responsibilities:

  • Act as a visual deterrent to prevent potential loss and dishonesty
  • Support the District Loss Prevention Manager and Store Management in executing core responsibilities
  • Wear a body-worn camera to enhance security and customer safety
  • Provide excellent customer service and maintain a positive shopping experience
  • Respond to customer requests for assistance and refer them to store management or customer service as needed
  • Observe and report any suspicious behavior or critical incidents to LP or store management
  • Perform a closing safety sweep of the store with a member of management

Requirements:

  • Strong verbal and written communication skills
  • Sound decision-making skills and ability to take initiative
  • Ability to prioritize and organize workload effectively
  • Able to stand for long periods of time
  • 0-2 years retail or security experience

What We Offer:

  • Competitive hourly rate: $16.00 to $19.00 per hour
  • Opportunities for career growth and development
  • Benefits package, including associate discount, EAP, and 401(k) matching
  • Flexible scheduling and opportunities for advancement

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.", "requirements": "["Strong verbal and written communication skills", "Sound decision-making skills and ability to take initiative", "Ability to prioritize and organize workload effectively", "Able to stand for long periods of time", "0-2 years retail or security experience"]", "benefits": "["Competitive hourly rate: $16.00 to $19.00 per hour", "Opportunities for career growth and development", "Benefits package, including associate discount, EAP, and 401(k) matching", "Flexible scheduling and opportunities for advancement"]"}



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