Front End Operations Manager
1 week ago
About the Role:
The Front End Operations Manager at Restaurant Depot is responsible for ensuring the smooth operation of our front-end processes, providing exceptional customer service, and leading a team of cashiers and loaders to achieve these goals.
Key Responsibilities:
• Supervise, train, and evaluate cashiers, front-end loaders, and U-boat retrieval staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
• Develop and implement effective schedules to prevent long lines and delayed customer checkouts during busy periods.
• Monitor loaders to ensure they are loading wagons correctly and assisting customers to the parking lot efficiently.
• Ensure that all employees follow safe operating procedures and maintain a clean and organized work environment.
• Conduct regular checks on registers, scanners, and other equipment to ensure they are functioning properly and make recommendations for maintenance or replacement as needed.
• Handle customer complaints and issues promptly and professionally, resolving problems quickly to maintain a positive customer experience.
• Collaborate with the Branch Manager to review sales data, identify trends, and develop strategies to increase sales and improve customer satisfaction.
• Maintain accurate records of employee performance, including training and development plans, and conduct regular evaluations to assess progress.
Benefits:
• Competitive salary: $21.38 per hour (estimated)
• Comprehensive health, dental, and vision insurance available after 90 days of employment
• Paid time off and holidays
• 401(k) plan with company match
• Opportunities for professional growth and development within the company
Requirements:
• Must be at least 18 years old
• Ability to lift 50 pounds regularly
• Pass a pre-employment drug screen
• Excellent communication and leadership skills
• Ability to work in a fast-paced environment and multitask effectively
About Us:
Restaurant Depot is a Members-Only Wholesale Cash & Carry Foodservice Supplier dedicated to providing independent food businesses with quality products and exceptional service. Our mission is to be your one-stop shop for savings, selection, and service, seven days a week.
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