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Technical Support Specialist

1 month ago

Chicago, Illinois, United States Motorola Solutions Full time
Job Title: Technical Support Technician

We are seeking a highly skilled Technical Support Technician to join our team at Motorola Solutions. As a Technical Support Technician, you will be responsible for providing technical support to our customers via phone, email, and web portal.

Responsibilities:
  • Support and configure hardware and software used in customer implementations
  • Provide technical support to customers via phone, email, and web portal
  • Work as a single resource and as a member of a team
  • Troubleshoot and diagnose system issues efficiently
  • Represent the company with utmost professionalism
  • Participate in on-call duties for off-hour issues on a rotational basis
Requirements:
  • 3+ years of Technical Customer Support experience
  • 2+ years of Public Safety Applications experience involving CAD applications
  • Technical knowledge and experience with MS SQL Server, MS Windows Server, MS Ops Manager, and Desktop Operating Systems
  • Ability to pass stringent background checks based on local and Federal fingerprint submissions
Preferred Skills:
  • In-depth knowledge of Windows Applications, Servers, and SQL Database Server environments
  • Basic Network and Infrastructure knowledge
  • Experience with Firewalls and routers; F5 and Fortigate preferred
Benefits:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave

Motorola Solutions is an Equal Opportunity Employer. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .