Cafe Operations Manager

4 weeks ago


Burlington, North Carolina, United States NEIGHBORHOOD SMOOTHIE LLC Full time
Job Summary

Assist Cafe Manager in providing café management services for Tropical Smoothie Café location(s) with the goal of maximizing profitability in each café.

Key Responsibilities
  • Café Operations
    • Ensure smooth operations of café in slow and busy times
    • Make all food and smoothies, as needed
    • Operate the register, as needed
  • Staff Management
    • Assist Cafe Manager with hiring responsibilities, including but not limited to hiring, entering new employee into all payroll and software systems
    • Staff training
    • Staff discipline
    • Incident reporting
    • Ensure surveys are being encouraged to all customers
  • Café Maintenance
    • Cleanliness
    • Prep for service
    • Ordering (or notifying Operations Manager) when supplies or equipment needs ordering/maintenance
    • Keep up with logs, including but not limited to deposit logs, manager comp logs, waste logs, etc
    • Launch new corporate promotions, as needed
    • Monthly Franchise Blast audits to ensure standards are being met for Tropical Smoothie Café Corporate, NCDHHS, Ecosure and Neighborhood Smoothie, LLC
  • Deposits and Change
    • Making bank deposits
    • Getting change as needed
    • Completing cash deposit logs
  • Catering Orders
    • Ensure that all catering orders are made and delivered on time
  • Customer Service
    • Day-to-day customer interaction (with all team members)
    • Customer complaints/refunds, as needed
  • Identify Challenges
    • Identify challenges in café and work with Manager for effective solutions and implementation
  • Other Duties
    • Other duties assigned

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