Cafe Operations Manager
4 weeks ago
Assist Cafe Manager in providing café management services for Tropical Smoothie Café location(s) with the goal of maximizing profitability in each café.
Key Responsibilities- Café Operations
- Ensure smooth operations of café in slow and busy times
- Make all food and smoothies, as needed
- Operate the register, as needed
- Staff Management
- Assist Cafe Manager with hiring responsibilities, including but not limited to hiring, entering new employee into all payroll and software systems
- Staff training
- Staff discipline
- Incident reporting
- Ensure surveys are being encouraged to all customers
- Café Maintenance
- Cleanliness
- Prep for service
- Ordering (or notifying Operations Manager) when supplies or equipment needs ordering/maintenance
- Keep up with logs, including but not limited to deposit logs, manager comp logs, waste logs, etc
- Launch new corporate promotions, as needed
- Monthly Franchise Blast audits to ensure standards are being met for Tropical Smoothie Café Corporate, NCDHHS, Ecosure and Neighborhood Smoothie, LLC
- Deposits and Change
- Making bank deposits
- Getting change as needed
- Completing cash deposit logs
- Catering Orders
- Ensure that all catering orders are made and delivered on time
- Customer Service
- Day-to-day customer interaction (with all team members)
- Customer complaints/refunds, as needed
- Identify Challenges
- Identify challenges in café and work with Manager for effective solutions and implementation
- Other Duties
- Other duties assigned
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