Ecommerce Sales Associate

4 days ago

Dubuque, Iowa, United States Access Dubuque Full time
About the Job

We are seeking a highly motivated and detail-oriented Ecommerce Sales Associate to join our team at Theisen Home Farm Auto. As an Ecommerce Sales Associate, you will be responsible for managing the queue of ecommerce orders, picking, packing, processing, and shipping all ecommerce orders received for your assigned store location.

Key Responsibilities
  • Manage the queue of ecommerce orders and assign them to the store
  • Pick, pack, process, and ship all ecommerce orders received for your assigned store location
  • Assist with backroom and receiving needs of the store
  • Print, pack, process, and ship orders through the ROC website
  • Print and fill out packing slip information and send shipments through UPS and Speedee
  • Handle customer complaints and calls on orders received from stores
  • Process ship-to-home orders generated by store associates on the sales floor
  • Ensure all in-store pickups are processed and ready within 24 hours of customer placing order and are shipped within 48 hours
  • Actively communicate with ecommerce customer service team at corporate office on CSR orders that need additional attention or action
  • Assist with Receiving/Freight/Special Order duties as needed
  • File and sort paperwork by direct vendors and special orders
  • Contact buyers and assistant buyers regarding problems on freight
  • Other duties as requested by management
Requirements
  • Ability to understand and utilize various software systems (including Microsoft Office)
  • Excellent written and verbal communication skills
  • Basic math skills including the ability to calculate figures and amounts such as discounts, percentages, and volume
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Exhibit a high level of integrity and business ethics
  • Ability to use, or to learn how to use, a forklift, pallet jack, and cash register
  • Problem solving skills
  • Possess a positive attitude, good listening skills, and an outgoing personality
Work Environment

The work environment is usually fast-paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed to atmospheric conditions such as dust fumes, odors, and poor ventilation.

About Us

Theisen Home Farm Auto is an independent, family-owned chain of Home, Farm, and Auto stores with locations in Dubuque, Maquoketa, Dewitt, Anamosa, Monticello, Tipton, Dyersville, Vinton, Iowa Falls, Charles City, New Hampton, Marshalltown, Cedar Rapids, Newton, Ames, Grinnell, Pella, Coralville, Indianola, Davenport, IA, Sparta, WI, Black River Falls, WI, and Jefferson, WI.

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