Epic Support Specialist
4 weeks ago
Job Summary
The Mendocino Community Health Clinic is seeking a skilled Epic Support Specialist to join our team. As an Epic Support Specialist, you will play a critical role in supporting the introduction, acceptance, integration, and optimal use of the Epic application among our clinical staff and patient care teams.
Key Responsibilities
- Provide direct support to clinical staff and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application.
- Provide daily support to Epic application users through troubleshooting, coaching, and training.
- Identify, assess, and troubleshoot application and equipment issues as they occur, monitoring the problem and seeing it through to full resolution.
- Maintain system setup specific to Mendocino Community Health Clinic such as preference lists, Smart Phrases, and Provider Master Files for the service area.
- Manage error queues and In Basket pools established in EPIC for Mendocino Community Health Clinic.
- Collaborate with OCHIN and advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.
- Collaborate with OCHIN to test new features and upgrades prior to implementation.
- Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes.
- Provide competency/efficiency training for existing EPIC users.
- Attend monthly OCHIN ESA meetings with peers for best practices, information sharing to and from OCHIN PM/EMR/IT resources, continuous training, and sharpening of support skills.
- Attend other OCHIN workgroups as appropriate.
- Travels off site and to other Mendocino Community Health Clinic sites as needed.
Requirements
- High School Graduate or General Education Degree, with a minimum of one (2) years of working experience with an Electronic Health Record.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- 401k Match
- Flexible Spending Account
- And more...
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