Epic Support Specialist

4 weeks ago


Ukiah, California, United States Mendocino Community Health Clinic Full time

Job Summary

The Mendocino Community Health Clinic is seeking a skilled Epic Support Specialist to join our team. As an Epic Support Specialist, you will play a critical role in supporting the introduction, acceptance, integration, and optimal use of the Epic application among our clinical staff and patient care teams.

Key Responsibilities

  • Provide direct support to clinical staff and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application.
  • Provide daily support to Epic application users through troubleshooting, coaching, and training.
  • Identify, assess, and troubleshoot application and equipment issues as they occur, monitoring the problem and seeing it through to full resolution.
  • Maintain system setup specific to Mendocino Community Health Clinic such as preference lists, Smart Phrases, and Provider Master Files for the service area.
  • Manage error queues and In Basket pools established in EPIC for Mendocino Community Health Clinic.
  • Collaborate with OCHIN and advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.
  • Collaborate with OCHIN to test new features and upgrades prior to implementation.
  • Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes.
  • Provide competency/efficiency training for existing EPIC users.
  • Attend monthly OCHIN ESA meetings with peers for best practices, information sharing to and from OCHIN PM/EMR/IT resources, continuous training, and sharpening of support skills.
  • Attend other OCHIN workgroups as appropriate.
  • Travels off site and to other Mendocino Community Health Clinic sites as needed.

Requirements

  • High School Graduate or General Education Degree, with a minimum of one (2) years of working experience with an Electronic Health Record.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Life Insurance
  • 401k Match
  • Flexible Spending Account
  • And more...


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