Automotive Service Team Lead
3 weeks ago
At Brakes Plus, we are seeking a highly skilled Automotive Service Advisor to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service and leading a team to achieve outstanding results.
The Automotive Service Advisor will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department. This will involve creating a highly motivated team environment, working closely with the Service Team to improve their performance, and ensuring that we continue to provide an industry-leading customer experience.
The successful candidate will have outstanding leadership and store management skills, with the ability to work in a fast-paced environment and mentor others in a manner that ensures efficiency. They will also have excellent verbal and written communication skills, with the ability to develop professional relationships with customers and team members.
Key responsibilities will include:
- Directly working with customers in areas of sales, service, customer opportunities, and adjustments
- Creating a highly motivated team environment/climate
- Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coaching service department teammates on all operational issues
- Managing parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
- Ensuring store safety, including the use of and maintenance of safety equipment
- Ensuring equipment/hardware layout and positioning within the service department
- Supervising shop area, equipment, and teammates for compliance with company safety procedure
- Ensuring that proper inspections are being conducted
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer service and leading a team to achieve outstanding results. If you have a proven track record of success in a similar role and are looking for a new challenge, we encourage you to apply.
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