IT Systems Engineer Specialist
1 day ago
Microsel Of Colorado Llc is a renowned technology company with over 20 years of experience. We are a Managed Services Provider, and IT Outsourcing Company, as well as Custom Computer Production Manufacturer. Our diverse expansions in the MSP and IT outsourcing marketplace require the addition of a skilled Managed Services Engineer III.
Job SummaryWe are seeking a highly experienced IT Systems Engineer to join our team. As an MSP IT Systems Expert, you will be responsible for providing technical expertise and services to our internal and external customers through project work and proactive recommendations. The successful candidate will own the customer satisfaction and successful outcome of technical projects.
Key Responsibilities- Provide Technical Expertise: Deliver exceptional technical support and guidance to our clients, ensuring seamless project execution and excellent customer satisfaction.
- Own Customer Satisfaction: Take ownership of customer projects, guaranteeing timely completion and exceeding client expectations.
- Foster Team Collaboration: Work closely with Support Technicians, training and mentoring them to enhance their skills and knowledge.
To succeed in this role, you must possess:
- 5+ Years' Client-Facing Experience: Proven track record in client-facing IT service desk roles, preferably in managed services or multi-tenant support companies.
- Advanced Troubleshooting Skills: Demonstrated expertise in troubleshooting and administration of servers, networks, and standard business applications.
- Project Management: Experience managing IT projects, ensuring timely completion and meeting client expectations.
- Technical Documentation: Ability to create technical documents such as SOPs, SOWs, and ConnectWise templates or configurations.
- RMM and PSA Tools: Familiarity with RMM and PSA tools, managing and servicing clients effectively.
- Core Technologies: Experience with Microsoft Windows Server, Exchange, SQL, and 365, Azure platforms, Linux, Network design and administration, Backup and Disaster Recovery, Virtualization, Cybersecurity, and IT Regulatory Compliance frameworks (PCI, HIPAA, NIST).
- Cyber Security Response: Experience responding to cyber security incidents.
- Compliance Experience: Knowledge of compliance frameworks, especially NIST and CMMC.
- Customer Service Focus: Strong customer service focus, ability to bring hospitality to each support ticket.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to think critically and creatively.
The salary range for this position is $70,000 to $90,000 annually, commensurate with experience. Microsel Of Colorado Llc offers a comprehensive benefits package, including medical/dental/vision, company-paid life and long-term disability, short-term disability, 401K with matching, paid holidays/vacation/sick leave, employee discount/referral programs, and professional development opportunities.
About UsAt Microsel Of Colorado Llc, we pride ourselves on being a unique and innovative technology company. Our Core Values include Growth, Optimism, Accountability, Leadership, and Service Clients. If you share these values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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