IT Knowledge Management Strategist

4 days ago


Memphis, Tennessee, United States IDR, Inc. Full time

We are partnering with IDR, Inc. in Memphis to find an experienced IT Knowledge Management Strategist. In this role, you will help execute and support the company's knowledge management strategy, driving continuous learning and enhancing self-service capabilities across their organization. You'll play a key role in optimizing the knowledge user experience, with a focus on AI integration and content refinement.

Key Responsibilities:

  • Implement and promote the company's Knowledge Management program.
  • Maintain a structured knowledge architecture, including taxonomy, templates, and compliance with KM guidelines.
  • Monitor content within controlled spaces to ensure it meets organizational standards.
  • Conduct end-user interviews and testing to optimize search capabilities and overall knowledge experience (including AI-driven improvements).
  • Review and refine governance policies and procedures for clarity and consistency.

Preferred Qualifications:

  • 3+ years of experience in a Knowledge Management or documentation role.
  • Proficiency with SharePoint and/or Atlassian Confluence.
  • Exposure to or knowledge of AI is a plus.

Ideal Candidate:

  • Highly detail-oriented with strong communication skills.
  • Experienced in managing Knowledge Bases, refining content, and developing templates.
  • Ability to educate and enable contributors to follow best practices in knowledge management.

Compensation:

The estimated salary for this position is $85,000 per year, based on industry standards and location.



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