Homebuilding Expert | Customer Care Specialist

6 days ago


Aragüés del Puerto, Huesca, United States PulteGroup Full time
Customer Care Manager Job Description

We're seeking a skilled Customer Care Manager to join our team at PulteGroup. As a Customer Care Manager, you will be responsible for providing exceptional customer service and ensuring that our homeowners receive the highest level of care and support.

About Us

PulteGroup is a leading residential homebuilder in North America. With over 60 years of experience, we've built a reputation for delivering quality homes and communities that meet the needs of our customers.

Our company values diversity and inclusion, and we strive to create a work environment that reflects the diversity of our customers and the communities we serve.

Job Summary

The Customer Care Manager will be responsible for:

  • Providing technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service.
  • Assisting more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
Responsibilities

The Customer Care Manager will be responsible for:

  • Complete Division and/or Customer Care orientation, onboarding and training programs.
  • Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards.
  • Responsible for the quality inspections of the home prior to delivery to the customer.
  • Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
Requirements

To be successful as a Customer Care Manager, you will need:

  • A minimum of High School Diploma or equivalent.
  • Bachelor's Degree in Construction or Engineering preferred.
  • Valid Driver's License because driving is an essential function of this position.
  • Some Customer service experience or equivalent preferred.
  • Some construction experience or equivalent preferred.
  • Excellent verbal and written communications.
  • Ability to read blueprints.
  • General knowledge of building codes.
  • BASIC computer skills.
Compensation

This role offers a competitive salary range of $30.00 - $38.00 per hour depending upon experience, plus eligibility for an annual bonus incentive based on the successful completion of defined performance objectives.

Benefits

As a valued member of our team, you will be eligible for a comprehensive benefits package, including medical, dental, and vision insurance coverage, disability and basic life insurance, and voluntary insurance options. You will also have access to employee assistance programs, tuition reimbursement (as applicable), paid time off, and up to 9 paid company holidays per year.



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