Operations Manager

5 days ago

Colorado Springs, Colorado, United States Buckle LLC Full time
Operations Manager Job Description

Summary

As an Operations Manager at Buckle LLC, you play a vital role in ensuring the smooth operation of our stores. You will be responsible for overseeing various operational tasks assigned by store management, including managing promotions, completing daily disciplines, and monitoring layaway procedures.

Responsibilities

  • Manage promotions by educating teammates and ensuring signage is displayed appropriately.
  • Complete the Operations Manager daily disciplines.
  • Monitor layaway procedures to ensure layaways are current and accurate.
  • Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
  • Monitor reservation application, including Guest follow-up, team education, and product reservation.
  • Lead onboarding and selection activities, including monitoring hiring dashboards on a daily basis, setting up interviews, and completing onboarding with all new teammates.
  • Complete inventory reviews, including year-end inventory.
  • Develop and maintain knowledge of Point of Sale (POS) software.
  • Be knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
  • Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
  • Receive freight boxes and store transfers through the register.
  • Report discrepancies through Inventory Manager.
  • Maintain all shipment-related paperwork.
  • Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
  • Send in recalls and Return to Vendors (RTVs) on a weekly basis.
  • Complete special orders and the necessary phone calls to the Guest.
  • Keep supplies in stock and organized, including boxes, transfer bags, printer paper, hangers, sensors, etc.
  • Organize fixtures and shelving.
  • Engage in activities that support a neat, clean, and organized work area.
  • Handle all maintenance issues in the store, including plumbing, electrical, etc.
  • Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Provide feedback to Store Manager regarding merchandise handling concerns.
  • Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.

Additional Duties

Additional duties may include sales generation and guest service, visual merchandise management, leadership, and supervisory responsibilities.

Requirements

To be successful in this role, you will need:

  • A high school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
  • Must be 18 years of age or older due to the nature of the job.
  • Physical ability to lift and maneuver 50lbs throughout the store and backroom.

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