Systems Support Specialist

4 weeks ago


Moscow, Idaho, United States Maddox Industrial Transformer Full time
About Maddox Industrial Transformer

We are a leading provider of electrical transformers to the commercial and industrial market, with a strong presence in the United States. Our company is built on Christian values and we are passionate about investing in our people, processes, and culture.

Job Summary

We are seeking a highly skilled Systems Support Technician to join our team at our Moscow, ID office. As a key member of our IT team, you will provide technical support to our employees, assist with new technology deployments, and monitor and troubleshoot local network, surveillance, and access control systems.

Key Responsibilities
  • Provide technical support to employees at the Moscow, ID office and remotely across the organization
  • Assist with new technology deployments, including hardware and software installations
  • Monitor and troubleshoot local network, surveillance, and access control systems
  • Set up new users and change access permissions as roles change
  • Provide first-class customer service, issue tracking, and resolutions in a timely manner
  • Investigate and troubleshoot failures, coordinate with Systems Support Engineers and external support teams, and solve problems creatively within our various 3rd party systems
About Our Systems

We maintain a give-the-best/expect-the-best attitude and our office team is equipped with high-end laptops, docks, and multiple external monitors. Our shop team is equipped with iPads and related peripherals. We also have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones.

Requirements
  • Focused with excellent attention to detail
  • Maintain clear and timely communication
  • Excellent at time management and work prioritization
  • Enjoy and are good at interacting with people and solving technical problems
  • Comfortable working with vendors and holding them accountable to next steps
  • Prefer to work in a way that promotes a healthy and successful team
  • Fast learner and pick up new technologies and user/business contexts quickly
  • Enjoy using ticketing systems and are proactive in writing clear documentation
Benefits

We offer a competitive salary, bonus, and other benefits, including up to $1k/month wellness stipend for full-time employees. We are a smoke-free, drug-free workplace and offer paid time-off, paternity/maternity leave, 401k matching, health/wellness benefits, and more.

Travel

You will work out of our Moscow, ID office and may be required to travel to different Maddox facilities around the United States to deploy and support on-site networks and hardware.



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