Member Experience Specialist
3 weeks ago
At Retro Fitness, we are committed to providing a straightforward and supportive environment that helps our community reach their fitness aspirations.
The Member Experience Specialist plays a crucial role in ensuring that our members enjoy top-notch service and facilities, while fostering a friendly and inviting atmosphere.
Benefits and Perks:
- Flexible work hours
- Opportunities for career advancement
- Open the gym punctually at 5 AM
- Arrive for your shift dressed in full uniform: brand-approved shirt, khaki or black athletic pants, and sneakers (maintain a well-groomed and presentable appearance)
- Strive to surpass customer expectations at every opportunity
- Establish eye contact with members
- Greet members with a genuine smile
- Engage with members enthusiastically
- Be attentive and courteous to all members
- Maintain a sense of urgency and diligence in assisting members
- Exude a positive and energetic demeanor
- Communicate clearly, professionally, and proactively when necessary
- Previous experience in sales, retail, or hospitality is advantageous
- Active CPR/AED certification is preferred
- Welcome and check in members as they arrive
- Effectively resolve customer inquiries and issues
- Promote and sell memberships, retail items, and merchandise
- Promptly follow up with potential members
- Ensure a safe and clean environment for both members and staff
- Open and close the facility as scheduled
- Adhere to company policies, procedures, and best practices
With over 120 gyms operational or in development across the United States, Retro Fitness provides a variety of fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness caters to diverse fitness needs. Our gyms feature top-of-the-line equipment and services, including the Retro Blends Smoothie Bar, along with a range of amenities that help members feel accomplished and rejuvenated.
Under the leadership of our new CEO, Andrew Alfano, Retro Fitness is positioned for growth with an exciting new strategic vision. We invite you to consider being part of this journey.
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