Ambassador of Hospitality

2 weeks ago


Charlotte North Carolina, United States Grand Bohemian Charlotte Full time
Job Summary

The Ambassador of Hospitality is responsible for providing exceptional customer service and ensuring a memorable experience for guests at the Grand Bohemian Charlotte. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Guest Service - 70%
    • Ensure high levels of guest satisfaction by utilizing the G.U.E.S.T. standards.
    • Promptly and warmly greet guests upon arrival.
    • Provide guests with courteous, friendly, and efficient service.
    • Answer phones using appropriate verbiage.
    • Takes food and beverage orders.
    • Prepares all drink orders to Starbucks standards.
    • Prepares and serves food items.
    • Relays order to the kitchen through POS.
    • Totals bill and accepts payment.
    • Execute all financial transactions according to departmental and company policy.
  • Side Work - 30%
    • Maintains service and sanitation standards according to health code regulations.
    • Inventory and restock supplies as needed.
    • Maintain the daily operations of the café through the execution of daily side work.
    • Keeps café clean and organized at all times.
    • Attend all required training and department meetings.
Qualifications
  • Knowledge, Skills, and Abilities
    • Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
    • Ability to remain calm and well organized under pressure while working quickly.
    • Ability to prioritize and maintain multiple tables at a time.
    • Keeps emotions under control.
    • Ability to properly operate the telephone and all software used for the POS system.
    • Basic math skills; ability to make a change.
    • Ability to respond promptly to customer needs.
    • Ability to communicate effectively with guests and colleagues.
    • Must speak clearly and persuasively in positive or negative situations.
    • Proficient in Micros POS system.
    • Adaptable to a changing work environment.
    • Local knowledge of the community (attractions, activities, etc.).
    • English language and professional communications skills are required.
  • Minimum Qualifications
    • High School diploma – required.
    • Hospitality or customer service experience - recommended.


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