Professional Alarm Monitoring Specialist

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States MSCCN Full time
Job Title: Professional Alarm Monitoring Representative

At MSCCN, we are seeking a highly skilled and detail-oriented Professional Alarm Monitoring Representative to join our team. As a key member of our security operations team, you will be responsible for monitoring and responding to security alarms, verifying access control activity, and providing exceptional customer service support.

Key Responsibilities:
  • Monitor security alarm systems, CCTV, and fire monitoring alarms, and respond to alarms or activations, following all operational procedural standards and protocol.
  • Verify and confirm access control activity.
  • Respond to alarms, dispatch police, fire, or other emergency personnel as required.
  • Support technical personnel in the field, through testing and programming systems in the field.
  • Provide the highest level of customer service support, via phone and email, to those we provide service.
Requirements:
  • 3+ years of customer service experience preferably handling multi-phone lines.
  • Excellent customer service skills are required.
  • Strong PC skills, data entry skills, and typing ability (40 wpm or better).
  • Ability to multitask, including talking and typing simultaneously.
  • Dexterity to use computer keyboard, mouse, and other technical equipment.
  • Strong written and verbal communication skills.
  • Ability to communicate effectively while working with others activity around you.
  • Ability to sit for long periods of time.
  • Ability to work well under stressful conditions and follow operational procedures.
  • The company has strict attendance policy.
  • Long-term employment history with current employer is desirable.
  • Reliable transportation to work.
  • Must be eligible to obtain a Sheriff License.
  • Ability to pass a strict drug and background check.
Benefits:
  • Medical Options Available
  • Employer Provided Dental and Vision
  • Disability Insurance Options Available
  • Employer provided Life Insurance
  • 401K Pro

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