Restaurant Operations Manager
4 weeks ago
Restaurant Operations Manager Opportunity
We are seeking a highly skilled Restaurant Operations Manager to support the Restaurant General Manager in the running of a great restaurant in a self-sufficient manner. The ideal candidate will take ownership and responsibility to solve problems and provide guidance to others to ensure company standards are met.
Key Responsibilities:
- Develop People
- Assist with recruitment, hiring, and conducting new hire orientation
- Assist RGM with creating and managing training plans for each team member
- Ensure online and on-the-job training programs are completed by each team member in a timely manner
- Schedule and deploy the team to promote development while meeting all business needs
- Resolve employee conflicts and promote a positive culture within the restaurant
- Ensure team members are following food safety, quality, and accuracy for orders
- Ensure it is a comfortable working environment for everyone
- Provide feedback to RGM on team members' performance
- Customer Satisfaction
- Deliver superior service and maximize customer satisfaction
- Resolve customer complaints quickly while maintaining positive customer relations
- Assist RGM with promoting the brand in the local community through word-of-mouth and restaurant events
- Develop the Business
- Assist RGM with meeting restaurant budget and financial plans
- Assist with inventory and product orders according to the budget
- Ensure compliance with sanitation and safety regulations
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