Customer Experience Coach

7 days ago


Browerville, Minnesota, United States Aaron's Full time
About the Role

We are seeking a highly skilled Customer Experience Coach to join our team. As a key member of our sales and customer service team, you will play a vital role in driving payment collections and lease agreement renewals.

As a Customer Experience Coach, you will be responsible for building relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Key Responsibilities
  • Maintain accurate and updated customer information in our store computer system
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals

Our ideal candidate will possess excellent interpersonal and communication skills, with the ability to effectively navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential for this role.

We offer a competitive salary range of $15.50 to $16.25 per hour, depending on location and experience.



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