Claims Resolution Specialist

5 days ago

Chelsea, Alabama, United States State Farm Insurance Full time
Job Title: Customer Service Representative

We have an exciting opportunity for a Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and time management skills.

Responsibilities:

  • Manage customer interactions through various channels (phone, email, chat)
  • Process policy changes, updates, and cancellations accurately and efficiently
  • Address customer concerns and resolve issues in a professional and courteous manner
  • Develop and maintain strong relationships with customers to increase satisfaction and loyalty
  • Collaborate with colleagues to achieve customer satisfaction objectives

Estimated Salary Range: $55,000 - $75,000 per year, based on location and experience

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