Disruption Management Team Member

1 week ago


Tempe, Arizona, United States Insight Global Full time

Job Summary

We are seeking a skilled Heavy Phone Support Professional to join our Disruption Management team. In this role, you will be responsible for taking heavy phone calls from truck drivers and helping resolve issues related to their routes. If you have strong communication skills, patience, and the ability to work in a quick turnaround environment, we encourage you to apply.

About the Role

This is a challenging and fast-paced position that requires excellent communication skills, patience, and the ability to work in a quick turnaround environment. You will be working with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis.

Responsibilities

  1. Taking heavy phone calls from truck drivers and resolving issues related to their routes.
  2. Communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis.
  3. Helping manage and resolve disruptions that may cause delays or issues with driver routes.

Requirements

  • 3+ years of experience in a heavy phone support role.
  • Strong communication and customer service skills and patience.
  • Ability to work in a fast-paced environment and handle multiple projects at once.
  • Flexibility to work weekend schedules and overtime as needed.

What We Offer

A competitive salary of $20.82/hour, 4-month contracts with possible extensions, and opportunities for career growth within Insight Global.



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