Medical Assistant

4 weeks ago

Hartford, Connecticut, United States Connecticut Children's Full time
Job Description

Under the direct supervision of the Practice Manager and/or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families.

Responsibilities
  • Administrative Support
    • Supports the patient check-in and check-out processes.
    • Scheduling and coordinating all patient appointments.
    • Answering and directing calls.
    • Process pre-authorizations and pre-certifications.
    • Prepare and files medical record.
    • Provides cross coverage for other administrative roles.
    • Maintains clinical files according to organization/department protocol.
    • Processes patient related correspondence.
    • Maintains confidentiality of patient information.
  • Clinical Support
    • Ensures efficient patient flow.
    • Prepares treatment rooms and equipment for patient examinations.
    • Provides appropriate procedural support following department specific guidelines.
    • Performs initial intake of patient, up to and including interviews patient and family to obtain chief complaint/reason for visit, vital signs, and allergy information. Accurately records and/or updates relevant patient information.
    • Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
    • Obtain specimens, accurately performs and records patient POC testing per policy.
    • Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results to facilitate timely provider review and follow-up.
    • Under provider and/or RN direction, performs the administrative functions of the patient prescription renewal process in accordance to policy.
    • Provides cross coverage for other appropriate clinical roles.
  • Departmental Support
    • Provide support as needed for departmental medical record audits.
    • Cleans and stocks patient care rooms between patients.
    • Maintains appropriate inventories of all medical supplies.
    • Stocks and maintains all patient related forms and educational materials.
    • Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.
  • Documentation
    • Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines.
    • Accurately documents patient information on appropriate forms. Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.
  • Other Related Activities
    • Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families.
    • Ability to travel to satellite locations may be required.
    • Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.
    • Demonstrates cultural sensitivity in all interactions with patients/families.
    • Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
    • Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice.
    • Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children's standards.
    • Basic Understanding of CT Children's Policies and Procedures. Understanding of the organization's environment of care.

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