Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our clients who use our VOIP phone service.
Key Responsibilities- Provide technical support and customer service to clients via phone, email, and chat
- Troubleshoot technical issues related to VOIP technology and resolve customer inquiries
- Answer product and service inquiries and provide solutions to problems in a timely and effective manner
- Ensure customer satisfaction by providing high-quality support and assistance
- Collaborate with other teams to identify and resolve technical issues
- Stay up-to-date with the latest technology and trends in the VOIP industry
- Maintain accurate records of customer interactions and transactions
- HS Diploma or GED
- Minimum of two years of experience working in telecommunications
- Must have two years of experience working in customer service
- Basic knowledge of Microsoft Office (Outlook, Word, Excel)
- Strong working knowledge of VoIP/Digital Telephone service, features, and number porting
- Bilingual is a plus
- Medical and Dental Plan
- Vision Plan
- PTO
- 401(K) with company match
- Collegial environment of talented professionals
- Growing and well-funded company
FiberFirst is a leading fiber internet service provider committed to delivering unparalleled speed and reliability to homes and businesses. We are dedicated to actively supporting the communities we serve and fostering meaningful relationships with residents and businesses alike.
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