IT Support Specialist

3 weeks ago


Lake Oswego, United States Williston Financial Group, LLC Full time

Technical Support Analyst

Williston Financial Group, LLC, specializes in providing advanced technology, data protection, and marketing solutions tailored for the real estate and mortgage sectors. The innovative technology services offered by our company enhance the real estate transaction experience, promote transparency, and lower expenses for real estate professionals, title agencies, lenders, and their clients.

Job Objective:
The role of the Technical Support Analyst is to address intricate technical challenges within the organization. The primary aim is to deliver exceptional technical assistance to guarantee user satisfaction.

Key Responsibilities:
  • Foster a workplace culture that prioritizes quality and high performance.
  • Oversee the Service Desk for incoming requests and provide technical support by employing various tools and methodologies to resolve issues.
  • Record procedures and troubleshooting steps for applications as needed.
  • Collaborate with IT Operations and application support teams to diagnose and document problems.
  • Engage with internal users and fellow Helpdesk Technicians to discuss case progress, prioritization, and resolution strategies.
Required Skills and Qualifications:
  • Capability to manage and finalize multiple tasks within designated timelines.
  • Exceptional analytical and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Effective teamwork skills and the ability to interact with employees at all levels.
Minimum Qualifications:
  • Acquaintance with contemporary software technologies and tools.
  • Proficient understanding of help desk software and remote assistance tools.
  • Technical degree in computer science or equivalent professional experience.
  • Experience in application support.
Preferred Qualifications:
  • Experience in a Network Operations Center (NOC) or Technical Call Center is advantageous.
Supervisory Role:
This position does not entail any supervisory duties.

Work Environment:
This role is conducted in a professional office setting utilizing standard office equipment.

Physical Requirements/ADA:
No unusual physical demands; the majority of work is performed indoors.

Position Type/Expected Work Hours:
This is a full-time role with standard working hours, with potential for part-time opportunities.

Travel Requirements:
Some travel may be required for this position.
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