Enhanced Family Support Supervisor

4 weeks ago

Tampa, Florida, United States UnitedHealth Group Full time

About the Role:

As an Enhanced Family Support Supervisor at UnitedHealth Group, you will play a critical role in overseeing the daily activities of frontline staff and ensuring the quality of operations. This management position requires a strong leader who can adapt quickly to change, prioritize tasks, and collaborate with peers to improve service model performance.

Key Responsibilities:

  • Conduct audits and provide coaching/feedback to reduce errors and improve overall performance.
  • Oversee work activities of frontline staff and support non-clinical operations across service model performance expectations.
  • Set team direction, resolve problems, and provide guidance to members of the team.
  • Coordinate, supervise, and be accountable for the daily activities of staff.
  • Develop plans to meet short and long-term objectives and identify and resolve operational problems using defined processes expertise and judgment.

Requirements:

  • High School Diploma / GED OR equivalent years of working experience.
  • Must be 18 years or older.
  • 2+ years Management, Supervisory, and/or Leadership background.
  • 2+ years experience in the health care industry including clinical experience, Medicare/Medicaid, insurance, health promotion, and operations.
  • Intermediate computer proficiency (Microsoft Word, Outlook, and Internet with Excel being a plus).

Preferred Qualifications:

  • Previous call center experience.
  • Strong written and verbal communication skills.
  • Strong presentation skills.
  • Self-directed worker.
  • Problem solving skills.
  • Detail oriented.
  • Highly organized.
  • Team building skills.
  • Leadership and mentoring skills.

About UnitedHealth Group:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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