Medical Care Specialist

3 days ago

Bethel, Ohio, United States TriHealth Full time
Job Summary

We are seeking a highly skilled Medical Care Specialist to join our team at TriHealth. This is a challenging and rewarding role that requires strong clinical skills, excellent communication, and a commitment to delivering high-quality patient care.

The ideal candidate will have experience working in a primary care setting and be familiar with electronic medical records (EMRs). A degree in a healthcare-related field and certification in basic life support (BLS) are also preferred.

As a Medical Care Specialist, you will play a critical role in providing direct and indirect patient care, coordinating messages through electronic portals, and assisting in managing transitions of care. You will work closely with the physician care team to identify gaps in care, schedule required appointments, and provide referral follow-up.

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our patients.

Responsibilities
  • Coordinate the primary care rooming process, including relevant medical procedures, adult and pediatric patient care, immunizations, venipuncture, point-of-care testing, and retinal scan images.
  • FOLLOW scheduling decision tree, protocols, and policies for clinical procedures and appropriate use of medical equipment.
  • Provide accurate and complete documentation of all facets of care, including clinical calls, patient rooming questions, completion of procedures, order entry, prescriptions, and patient pharmacy, and workflows.
  • Address messages in a timely manner and escalate issues as appropriate. Utilize and monitor MyChart messaging to support patient communication.
  • Participate as part of the patient-centered medical home team during all patient visits by reviewing the patient chart and identifying clinical gaps in care.
  • Assist with outreach campaigns and tactics to close gaps in care.
  • Support and complete pre-visit planning and participate in daily huddles with the physician and care team.
Requirements
  • Graduate of an approved technical, professional, or vocational program in Healthcare.
  • Healthcare clinical experience preferred in a physician practice or related field.
  • Equivalent experience accepted in lieu of degree.
  • Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) certification.
  • Medical office flow, especially clerical/front office tasks.
  • Ability to make quick decisions based on well-thought-out consequences/results.
  • Knowledge of EMR.
  • Practice management software and medical coding/billing strongly encouraged.
  • 3-4 years experience Clinical Healthcare.
Working Conditions

This role requires standing, sitting, walking, and lifting up to 10 pounds consistently. Occasional climbing, kneeling, pushing, and pulling may be required. The ability to concentrate, think critically, and communicate effectively is essential.

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