Guest Advocate

4 weeks ago

Burlington, Massachusetts, United States Target Full time

About Target

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. We are an iconic brand and one of America's leading retailers, with over 400,000 team members worldwide. Our purpose is to help all families discover the joy of everyday life, and we invest in the places we collectively live, work and play.

Job Summary

We are seeking a Guest Advocate to join our team. As a Guest Advocate, you will be responsible for creating a welcoming experience for our guests, observing to quickly understand whether a guest needs assistance or wants to interact, and engaging with guests in a genuine way. You will also be responsible for being knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

Key Responsibilities

* Create a welcoming experience by authentically greeting all guests
* Observe to quickly understand whether a guest needs assistance or wants to interact
* Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
* Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
* Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
* Help guests as you complete workload with minimal guest disruption
* Work in all departments to ensure sales floor is full, zoned and in stock for guests
* Push and stock product to sales floor
* Execute adjacency changes, transitions, revisions and sales plans for all departments
* Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments
* Complete scans and system audit functions to ensure inventory accuracy
* Support execution of major transitions and ISM
* Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, RVM maintenance (if applicable) and attending to spills throughout the store as needed
* Accurately execute all pulls (i.e., daily Fills, out of stock, manual and guest requests) and backstock product from all departments
* Process all inbound deliveries (using the receive application) to ensure inventory accuracy
* Complete all backroom daily and weekly audits
* Operate power equipment only if certified
* Maintain backroom organization and location accuracy and follow equipment guidelines
* Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks
* Demonstrate a culture of ethical conduct, safety and compliance
* Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
* Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

Requirements

* Welcoming and helpful attitude toward guests and other team members
* Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
* Work both independently and with a team
* Resolve guest questions quickly on the spot
* Attention to detail and follow a multi-step process
* Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
* Accurately handle cash register operations as needed
* Climb up and down ladders
* Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others
* Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary
* Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
* Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

About Target

Target is an iconic brand and one of America's leading retailers, with over 400,000 team members worldwide. We are committed to helping all families discover the joy of everyday life, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.

What We Offer

* Competitive benefits from financial and education to well-being and beyond at Target.com
* Americans with Disabilities Act (ADA) Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at 1-800-440-0680 for additional information.

Apply Now

Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha lmite de solicitud.

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