Senior Business Analyst
6 days ago
Responsibilities:
* Develop and maintain analytical excellence for global customer success teams
* Produce weekly, monthly, and quarterly reporting as required
* Identify strategic cross-functional programs that help increase customer success effectiveness and value
* Drive program execution including program design, stakeholder alignment, success measurement, and leadership readouts
* Provide Customer Success Leadership with key customer success initiatives
Requirements:
* 5+ years proven track record in high growth SaaS tech companies, working in GTM functions or similar
* Preferred experience with reporting and analytics tools: Salesforce, Tableau, Google Sheets, and SQL
* Cross-functional leadership, program management & ability to craft executive presentations
* Preferred experience in a high growth technology company; SaaS experience preferred
* Preferred experience in strategy consulting or finance
* Preferred solid understanding of GTM functions (Sales, Marketing, Customer Success) in a SaaS tech company
* Self-motivated, proactive teammate with innovative ideas to inspire customer retention and adoption of our products
* Strong interpersonal skills and experience building strong internal and external relationships
What We Offer:
* A dynamic and inclusive work environment
* Opportunities for growth and development
* A competitive compensation and benefits package
If you're a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.
Equal Employment Opportunity:
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce welcomes all.
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