Customer Service Representative
3 days ago
Job Description:
Entegee seeks a skilled Customer Service Representative to manage customer interactions, process orders, and handle transactions in our HVAC parts store. Ideal candidates will possess excellent communication skills, proficiency in computer systems, and basic knowledge of HVAC principles.
Responsibilities:
- Accurately record customer interactions and transactions, detailing inquiries, complaints, and comments as well as actions taken.
- Process customer payments via credit cards and retrieve parts from the warehouse or store.
- Assist customers in locating parts and provide product information.
- Manage customer billing and handle payment transactions securely.
- Offer flexible scheduling with up to 3-5 hours of overtime per week.
Benefits:
As a valued member of our team, you will be eligible for comprehensive medical, dental, and vision insurance, life insurance, short-term disability coverage, and a 401K plan. We also offer a range of additional benefits, including an EAP program, commuter benefits, and paid leave, including paid sick leave and holiday pay where applicable.
Equal Opportunity Employer:
Entegee is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive work environment and consider qualified applicants with arrest and conviction records, subject to federal contractor requirements and/or security clearance requirements.
Candidate Privacy:
Please review our Candidate Privacy Information Statement, which outlines how we will use your information, at https://www.entegee.com/candidate-privacy-information-statement/.
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