Title Operations Coordinator

6 days ago


Kansas City, Missouri, United States OPENLANE Full time

Role Overview

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We are seeking a highly organized and detail-oriented Vehicle Title Resolution Specialist to join our team at OPENLANE. This role is responsible for managing incoming title issues, processing titles accurately, and resolving customer inquiries.

About Us

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OPENLANE makes wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles.

We're looking for someone with a minimum of 1 year in a customer service role who is self-motivated and can work independently with minimal supervision.

Key Responsibilities

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  • Resolve title issues promptly and ensure necessary escalation for assistance.
  • Deliver exceptional customer service through phone and email interactions, including handling vehicle arbitrations and managing operational projects.
  • Assist in implementing processes and procedures to improve team accuracy and efficiency.
  • Coordinate price adjustments for vehicles as requested by buyers.
  • Receive and review arbitration titles, processing them as needed.
  • Manage the title process, including reassignments, title applications, and customer follow-up for BacklotCars inherited inventory.
  • Safely hold backdown titles and initiate remittance to the seller upon accounting approval.

Requirements

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  • 3+ years of experience in vehicle title processing.
  • Minimum of 1 year of customer service experience.
  • Demonstrated self-motivation, initiative, and the ability to work independently with minimal supervision.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational abilities.
  • Effective problem-solving skills with a focus on achieving positive outcomes.
  • Positive attitude with a customer-first mindset.
  • Proficiency in troubleshooting and resolving end-user issues or appropriately escalating them.

Benefits

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We offer competitive pay, medical, dental, and vision benefits, immediately vested 401K, paid vacation, personal, and sick time, paid maternity and paternity leave, employer-paid short-term disability and life insurance, tuition reimbursement for eligible programs, and opportunities to expand your skill set within a publicly traded, global organization.

Salary Range

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$65,000 - $85,000 per year, based on location and experience.



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