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Senior Technical Support Analyst

1 month ago

Lisle, Illinois, United States International UTC of Columbus Full time
Job Title: Senior Technical Support Analyst

At International Motors, LLC, we're seeking a highly skilled Senior Technical Support Analyst to join our team. As a key member of our support team, you'll play a critical role in providing exceptional technical support to our customers and dealers.

Key Responsibilities:

  • Provide technical support to customers and dealers via phone, email, and web-based casefile management ticketing system
  • Identify emerging failure modes and escalate to cross-functional teams for investigation
  • Support new product launches and provide feedback to cross-functional teams for improvement
  • Travel on-site to dealer locations to support vehicle-down situations when needed

Requirements:

  • Bachelor's degree or equivalent experience
  • At least 2 years of field service engineering, automotive service, or truck service experience
  • OR Master's degree or equivalent experience
  • OR At least 4 years of field service engineering, automotive service, or truck service experience

Desired Skills:

  • 6+ years of Class 4-8 Diesel Truck diagnostics on engine, after treatment, and electrical systems
  • Electric Vehicle experience is recommended but not required
  • Experience with diagnostic software such as Navistar NED, SDS, DLB, Cummins Insite, Allison DOC, Eaton Service Ranger 4, Wabco Toolbox
  • ASE certifications are recommended but not required
  • Formal vocational/college training related to Trucking or Automotive

About International Motors:

At International Motors, LLC, we're committed to delivering exceptional products and services to our customers. We're a global company with a rich history, and we're looking for talented individuals to join our team.