Xfinity Retail Sales Consultant

4 weeks ago


Tucson, Arizona, United States Comcast Full time
Job Summary

As a Xfinity Retail Sales Consultant, you will be responsible for working directly with customers in a retail location, evaluating their potential product needs, and making appropriate recommendations. You will provide outstanding customer service with all customer interactions, helping customers interpret and clarify their account statements and pay their bills in the store. You will also solve customer issues, answer questions, assist with accounts, upgrade services, and process requests. Additionally, you will provide expert-level understanding and knowledge of Comcast products and services to customers. You will maintain detailed sales product knowledge, including competitive information, and contribute to a fun and competitive environment. If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then this is a great opportunity for you.

Key Responsibilities
  • Work directly with customers in a retail location to evaluate their potential product needs and make recommendations
  • Provide outstanding customer service with all customer interactions
  • Help customers interpret and clarify their account statements and pay their bills in the store
  • Solve customer issues, answer questions, assist with accounts, upgrade services, and process requests
  • Provide expert-level understanding and knowledge of Comcast products and services to customers
  • Maintain detailed sales product knowledge, including competitive information
  • Contribute to a fun and competitive environment
Requirements
  • High School Diploma or equivalent
  • 2-5 years of related experience, preferably in consumer electronics/wireless retail sales
  • Ability to work a flexible schedule, including evenings, weekends, holidays, and variable schedules
  • Ability to carry and/or lift 25-pound boxes and stand and move about the store constantly
Perks and Benefits
  • Medical, dental, and vision coverage
  • Comcast XFINITY courtesy services
  • Discount tickets to Universal Resorts
  • Paid parental leave
  • Tuition reimbursement of up to $8,000
  • Paid time off
  • 401K savings plan with up to 6% dollar-to-dollar matching


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